Privacy Policy
Your privacy is important to us. This policy explains how WayAI (“we”, “us”) collects, uses, and protects your information across the WayAI website, mobile apps, and related services (the “Services”). It is WayAI's policy to respect your privacy regarding any information we collect.
Information We Collect
Depending on how you use the Services, we may collect the following categories of information:
- Account and identity — your name, email address, and authentication details, used to create and secure your account.
- Messages and content — the messages, conversations, and files you send or receive, so we can deliver and process them.
- Voice and audio — when you record a voice message, the audio is captured and transcribed to text to fulfil your request. Recording happens only when you start it, and the microphone is never accessed in the background.
- Push notifications — a device push token (via Apple APNs or Google FCM) so we can deliver notifications. It is removed when you sign out or disable notifications.
- Diagnostics and usage — crash reports and limited, privacy-scrubbed analytics that help us keep the app stable and improve it. This data is never used for advertising.
- Connected services — when you authorize an integration such as WhatsApp or Instagram, we access only the data needed to perform the actions you request.
How We Use Your Information
We use your information to provide, secure, and improve the Services: to deliver and process your messages, transcribe voice input, send notifications you have enabled, keep the app stable through diagnostics, and perform the actions you request across connected services. We do not use your information for advertising, and we never sell it.
Data Protection
We implement data protection through: TLS/SSL encryption in transit; OAuth tokens stored with authenticated encryption (AEAD); strict access control with RBAC; logical data isolation per user; and continuous access auditing.
Sharing and Service Providers
Your data is not sold or shared for advertising purposes, nor used to train AI models. We share data only with providers who process it on our behalf to run the Services: AI providers (OpenAI, Anthropic) during active sessions under agreements that prohibit training on your data; cloud infrastructure and push-delivery providers (including Apple and Google); and diagnostics providers (Sentry for crash reports, PostHog for product analytics). Otherwise, sharing occurs only when required by law.
Retention
Messages and data from connected services are stored in your conversation history while your account is active. Authentication tokens are kept encrypted while authorization is active. You can revoke access to a connected service at any time through that service's settings, or delete conversations in your WayAI account settings.
Deleting Your Account and Data
You can delete your account at any time from the app: open your user settings, go to the Profile tab, and use “Delete account” in the Danger Zone. When you request deletion, your account and all associated data are permanently removed within 30 days.
Account deletion instructions →
Contact Us
If you have questions about this policy or your data, contact us at privacy@wayai.pro.
This policy is effective as of July 20, 2026.